UX Lead
OUTCOME DRIVEN
AI DRIVEN WORKFLOWS
Designing systems.
Defining UX Strategy.
Scaling Platforms.
I am Akshay, a User Experience Lead and UX Strategist with 10 years of experience turning enterprise complexity into product clarity that leverage adoption. At ConnectWise I am empowering a team of four Senior Designers that don't just ship pixels but move key metrics on the Platform services we own. Currently building enterprise product experiences for MSPs from AI-integrated workflows, strategy on service delivery and core entity services to building scalable design systems.
Impact at Scale
10+ Years
UX across B2B SaaS Enterprise Products and Platforms
AI Platforms Built
ConnectWise Platform, VCA
Platforms built with predictive intelligence and AI assistance
Design Systems Built
Neon, Pushcord
Design systems with frameworks that scale across products and teams.
Work
Selected Work
Each project is a different challenge, but my approach stays the same: align people, process, and platforms to create measurable impact.
Design Systems
SaaS Platform
UX STRATEGY
Scaling Platform Projects: Project Management for MSPs Made Faster by 92%
Led the design re-imagination of Platform Project Management feature adopted from ConnectWise Manage. This wasn't a facelift, it was a ground-up rethinking of how MSP Project Managers, Service Coordinators, and Technicians experience their daily work, built on the Platform using the Neon design system.
35%
NPS Lift on Features · 30 Days
60%
Kanban Adoption · 30 Days
95%
Drop in 3rd Party Integrations · 30 Days
View Case Study →
Generative AI
AI PLATFORM
UX STRATEGY
AI Assistance on Platform: SideKick AI Helping MSPs Cut Workflow Time by 20%
Led UX strategy and execution for ConnectWise's AI assistant SideKick, designing decision-support flows powered by generative AI and large language models that integrates across the ConnectWise Platform and Microsoft Teams to automate daily tasks and accelerate workflows.
38%
NPS Lift on AI Features · 30 Days
65%
AI Feature Adoption · 30 Days
15%
Retention Increase · 30 Days
View Case Study →
Design Systems
ux strategy
ux management
Building Neon: A Scalable Design System for MSPs
Led the creation of Neon, ConnectWise's unified design system, enabling consistent, rapid product development across Platform, Manage, BrightGauge, CPQ, and ITBoost. Collaborated with 4 product teams in an Agile environment to align design with engineering velocity.
30%
CSAT/NPS Lift · 30 Days
90%
Adoption Rate · 30 Days
40%
Design to Development Cycle Time Reduced · 30 Days
View Case Study →
MOBILE DESIGN
FINTECH APP
PERSONAL PROJECT
Redesigning the SBI Yono Banking App: Accessibility on Mobile Banking Made Better
A personal project to redesign the SBI Yono mobile banking app as a UX Designer and long-term Customer of the bank. My ultimate goal was to reduce the time taken by users to complete the core banking tasks by about 60 percent and make online banking more seamless and equitable.
420 Million
User Base
View Case Study →
ABOUT
About Me
I bridge the gap between UX vision and business impact.
I'm Akshay Dinesh, a UX Leader at ConnectWise with over 10 years of experience designing intuitive, scalable SaaS products for the Business Process Automation and MSP/TSP ecosystem. I've led end-to-end UX for flagship platforms like ConnectWise Platform, BrightGauge, and CPQ, each serving thousands of managed service providers globally. I am currently managing a team of 4 Senior UX Designers working on Service Delivery and Core Entity Services domains of Platform.
My work sits at the intersection of team management, user research, design systems, and AI-integrated workflows. I believe great UX leadership is about empowering teams to build with clarity and confidence, not just creating beautiful interfaces.
"My goal as a UX Leader is simple: build design teams that don't just ship pixels, but move outcome metrics, influence strategy, and advocate for users at every decision table."
Core Competencies
UX Management
Product Strategy
Design Systems
AI/ML UX Design
User Research
Agile/Scrum
Figma
UX Mentoring
User Testing
Data Driven
AI Assisted Workflow
WHAT I BRING
Areas of Deep Expertise
From scaling design systems to embedding AI responsibly into user workflows, these are the domains where I've created lasting, measurable impact.
LinkedIn Profile →
UX Management & Strategy
Setting UX roadmaps aligned to product strategy and business KPIs. Building design culture through mentorship, OKRs, and cross-functional alignment in Agile environments.
PLATFORM
UX Roadmapping
OKR Setting
Design Ops
Agile/Scrum
AI-Integrated UX Design
Designing human-AI interaction patterns that reduce cognitive load and enhance decision-making. Led SideKick AI workflows with research-driven, explainable AI principles at the core.
PLATFORM
SideKick
UX Roadmapping
AI Assisted Workflow
Design Ops
Agile/Scrum
Design Systems at Scale
Built Neon from ground up, a multi-product design system serving MSPs globally. Architected token systems, component libraries, and governance frameworks for rapid, consistent growth.
PLATFORM
Storybook
Component Audit
Token Architecture
Team Mentoring & Growth
Coaching designers across different UX practices, from junior contributors to senior specialists. Building psychological safety, a critique culture, and individual growth frameworks.
1:1 Coaching
Design Critiques
Career Pathing
Team Culture
User Research & Insights
Facilitating mixed-methods research, contextual inquiry, usability testing, A/B experiments, and partner interviews — across diverse enterprise user bases to drive product decisions.
PLATFORM
BrightGauge
ITBoost
CPQ
Usability Testing
Contextual Inquiry
Data Synthesis
Cross-Functional Collaboration
Partnering with Product, Engineering, Marketing, and Business leadership to ensure UX has a seat at the strategy table. Translating user insights into product decisions that move KPIs.
Stakeholder Mgmt
Design Reviews
P&E Alignment
Earlier Experience
My evolution from doing great UX work to enabling an entire team to do it.
Visual Designer
Balaji Media Group
DECEMBER 2017 - APRIL 2019
1 YEAR · 5 MONTHS
Established the visual design foundation of the Adhox portal, creating design guidelines that scaled across multiple product lines. Blended market research with brand strategy to craft campaigns that drove measurable revenue growth, building the craft and rigour that would underpin every role that followed.
UI/UX Designer
Cordis
APRIL 2019 - JULY 2022
3 YEARS · 4 MONTHS
Shaped the user experience for Pushcord, a business process automation platform built on the VCA framework. Translated complex workflows across ERP, BPM, and CRM domains into intuitive, research-backed interfaces for B2B and B2C networks, delivering measurable improvements in usability, feature adoption, and task efficiency through rigorous Agile iteration.
User Experience Lead
ConnectWise
JULY 2022 - PRESENT
4 YEARS · 3 MONTHS
Led the end-to-end UX strategy for Platform, ConnectWise's flagship SaaS platform for Managed Service Providers. Oversaw a multi-disciplinary design team of 4 Designers, built the Neon design system from the ground up, and drove AI-integrated workflows through SideKick, directly contributing to double-digit business growth and measurable efficiency gains.
LEADERSHIP
Mentorship and Engagement
Mentoring designers, fostering collaboration, and advocating UX across teams to build stronger products, empowered people, and a culture of continuous learning.
Mentorship for Designers
I mentor designers who know their value, are done being boxed into execution, and want to stand out by using AI as strategic leverage, moving into environments where their thinking drives decisions.
📅
Check Availability
Book your 1:1 session now
Engage
Keynotes, panels, workshops, and real talk about career and design.
✉️
akshaydinesh1@gmail.com
Best for initial conversations
Recent Intership Mentees
Monisha Panchal
MIT World Peace University - UX Design Graduate 🇮🇳
Vaidehi Bhosale
MIT World Peace University - UX Design Graduate 🇮🇳
Sanchit Aher
MIT ADT University - Computer Science Graduate 🇮🇳
LEVERAGING AI WORKFLOWS
My AI Integrated Workflows
AI isn't replacing designers, it's redefining what great design leadership
means. Here's how I think about, design for, and manage teams building AI-
powered products.
My CORE Framework for AI Integrated Workflows
C
Context
Framing the problem before research begins. The PRD Readiness Agent checks whether the brief identifies users, a problem and outcomes. Marvin and Pendo give the designer evidence to bring to that first conversation, so the initiative starts from users, not assumptions.
→
O
Obstacles
Framing the problem and identifying friction points in the user journey. Instead of days spent reading transcripts and session replays, the Agents surface patterns in minutes. The designer’s time shifts to interpreting them and talking to the users behind the data.
→
R
Resolution
Testing fast the ideas. Figma Make lets us put three rough options in front of users in a day, not a sprint. The Outcomes Generator makes sure every option arrives with a measurable goal and tracking link, which is the bridge to Evaluation.
→
E
Evaluation
Measure the changes and outcomes. Because outcomes and tracking were defined in Resolution, results are comparable and honest. What we learn becomes the next Context, so the loop compounds.
ENDORSEMENTS
What People Say
Strong UX leaders are validated by the teams they build and the
stakeholders they influence. What people say about collaborating with me.
"
It was an honor working alongside Akshay. He is a class act, and I enjoyed every minute of our partnership. I would be cheering him from the sidelines as he grows in his career.
Jake Varghese
EVP, GM - ConnectWise 🇺🇸
"
I had the pleasure of working with Akshay at ConnectWise. I have never come across someone so multifaceted. An incredible leader, and strategist. His creative abilities surpassed those of any designer I’d met.
Chelee Batchanoo
UX Manager - Veeam 🇺🇸
"
I've been impressed with his exceptional skills as a product designer. He possesses a remarkable eye for detail and has the ability to harmonize the team's efforts towards a unified goal.
Ayushi Jain
Sr. UX Designer - Epam Systems 🇦🇺
Get in touch
Let's Build
👋
Feel free to hit me up. I’m looking forward to hearing from you.
I'm actively exploring UX Lead and UX Manager opportunities in B2B domain, where I can lead high-performing design teams, shape product strategy, and drive user-centered growth at scale. If that sounds like your team, let's talk.
akshaydinesh1@gmail.com
Best for initial conversations
linkedin.com/in/akshaydineshcc
Connect & see recommendations
akshaydinesh.co.in
Full portfolio & case studies
Medium
Full access to medium articles
Resume
Work Experience & Qualifications
+91 95677 10866
WhatsApp or call
UX Lead
OUTCOME DRIVEN
AI DRIVEN WORKFLOWS
Designing systems.
Defining UX Strategy.
Scaling Platforms.
I am Akshay, a User Experience Lead and UX Strategist with 10 years of experience turning enterprise complexity into product clarity that leverage adoption. At ConnectWise I am empowering a team of four Senior Designers that don't just ship pixels but move key metrics on the Platform services we own. Currently building enterprise product experiences for MSPs from AI-integrated workflows, strategy on service delivery and core entity services to building scalable design systems.
Impact at Scale
10+ Years
UX across B2B SaaS Enterprise Products and Platforms
AI Platforms Built
ConnectWise Platform, VCA
Platforms built with predictive intelligence and AI assistance
Design Systems Built
Neon, Pushcord
Design systems with frameworks that scale across products and teams.
Work
Selected Work
Each project is a different challenge, but my approach stays the same: align people, process, and platforms to create measurable impact.
Design Systems
SaaS Platform
UX STRATEGY
Scaling Platform Projects: Project Management for MSPs Made Faster by 92%
Led the design re-imagination of Platform Project Management feature adopted from ConnectWise Manage. This wasn't a facelift, it was a ground-up rethinking of how MSP Project Managers, Service Coordinators, and Technicians experience their daily work, built on the Platform using the Neon design system.
35%
NPS Lift on Features · 30 Days
60%
Kanban Adoption · 30 Days
95%
Drop in 3rd Party Integrations · 30 Days
View Case Study →
Generative AI
AI PLATFORM
UX STRATEGY
AI Assistance on Platform: SideKick AI Helping MSPs Cut Workflow Time by 20%
Led UX strategy and execution for ConnectWise's AI assistant SideKick, designing decision-support flows powered by generative AI and large language models that integrates across the ConnectWise Platform and Microsoft Teams to automate daily tasks and accelerate workflows.
38%
NPS Lift on AI Features · 30 Days
65%
AI Feature Adoption · 30 Days
15%
Retention Increase · 30 Days
View Case Study →
Design Systems
ux strategy
ux management
Building Neon: A Scalable Design System for MSPs
Led the creation of Neon, ConnectWise's unified design system, enabling consistent, rapid product development across Platform, Manage, BrightGauge, CPQ, and ITBoost. Collaborated with 4 product teams in an Agile environment to align design with engineering velocity.
30%
CSAT/NPS Lift · 30 Days
90%
Adoption Rate · 30 Days
40%
Design to Development Cycle Time Reduced · 30 Days
View Case Study →
MOBILE DESIGN
FINTECH APP
PERSONAL PROJECT
Redesigning the SBI Yono Banking App: Accessibility on Mobile Banking Made Better
A personal project to redesign the SBI Yono mobile banking app as a UX Designer and long-term Customer of the bank. My ultimate goal was to reduce the time taken by users to complete the core banking tasks by about 60 percent and make online banking more seamless and equitable.
420 Million
User Base
View Case Study →
ABOUT
About Me
I bridge the gap between UX vision and business impact.
I'm Akshay Dinesh, a UX Leader at ConnectWise with over 10 years of experience designing intuitive, scalable SaaS products for the Business Process Automation and MSP/TSP ecosystem. I've led end-to-end UX for flagship platforms like ConnectWise Platform, BrightGauge, and CPQ, each serving thousands of managed service providers globally. I am currently managing a team of 4 Senior UX Designers working on Service Delivery and Core Entity Services domains of Platform.
My work sits at the intersection of team management, user research, design systems, and AI-integrated workflows. I believe great UX leadership is about empowering teams to build with clarity and confidence, not just creating beautiful interfaces.
"My goal as a UX Leader is simple: build design teams that don't just ship pixels, but move outcome metrics, influence strategy, and advocate for users at every decision table."
Core Competencies
UX Management
Product Strategy
Design Systems
AI/ML UX Design
User Research
Agile/Scrum
Figma
UX Mentoring
User Testing
Data Driven
AI Assisted Workflow
WHAT I BRING
Areas of Deep Expertise
From scaling design systems to embedding AI responsibly into user workflows, these are the domains where I've created lasting, measurable impact.
LinkedIn Profile →
UX Management & Strategy
Setting UX roadmaps aligned to product strategy and business KPIs. Building design culture through mentorship, OKRs, and cross-functional alignment in Agile environments.
PLATFORM
UX Roadmapping
OKR Setting
Design Ops
Agile/Scrum
AI-Integrated UX Design
Designing human-AI interaction patterns that reduce cognitive load and enhance decision-making. Led SideKick AI workflows with research-driven, explainable AI principles at the core.
PLATFORM
SideKick
UX Roadmapping
AI Assisted Workflow
Design Ops
Agile/Scrum
Design Systems at Scale
Built Neon from ground up, a multi-product design system serving MSPs globally. Architected token systems, component libraries, and governance frameworks for rapid, consistent growth.
PLATFORM
Storybook
Component Audit
Token Architecture
Team Mentoring & Growth
Coaching designers across different UX practices, from junior contributors to senior specialists. Building psychological safety, a critique culture, and individual growth frameworks.
1:1 Coaching
Design Critiques
Career Pathing
Team Culture
User Research & Insights
Facilitating mixed-methods research, contextual inquiry, usability testing, A/B experiments, and partner interviews — across diverse enterprise user bases to drive product decisions.
PLATFORM
BrightGauge
ITBoost
CPQ
Usability Testing
Contextual Inquiry
Data Synthesis
Cross-Functional Collaboration
Partnering with Product, Engineering, Marketing, and Business leadership to ensure UX has a seat at the strategy table. Translating user insights into product decisions that move KPIs.
Stakeholder Mgmt
Design Reviews
P&E Alignment
Earlier Experience
My evolution from doing great UX work to enabling an entire team to do it.
Visual Designer
Balaji Media Group
DECEMBER 2017 - APRIL 2019
1 YEAR · 5 MONTHS
Established the visual design foundation of the Adhox portal, creating design guidelines that scaled across multiple product lines. Blended market research with brand strategy to craft campaigns that drove measurable revenue growth, building the craft and rigour that would underpin every role that followed.
UI/UX Designer
Cordis
APRIL 2019 - JULY 2022
3 YEARS · 4 MONTHS
Shaped the user experience for Pushcord, a business process automation platform built on the VCA framework. Translated complex workflows across ERP, BPM, and CRM domains into intuitive, research-backed interfaces for B2B and B2C networks, delivering measurable improvements in usability, feature adoption, and task efficiency through rigorous Agile iteration.
User Experience Lead
ConnectWise
JULY 2022 - PRESENT
4 YEARS · 3 MONTHS
Led the end-to-end UX strategy for Platform, ConnectWise's flagship SaaS platform for Managed Service Providers. Oversaw a multi-disciplinary design team of 4 Designers, built the Neon design system from the ground up, and drove AI-integrated workflows through SideKick, directly contributing to double-digit business growth and measurable efficiency gains.
LEADERSHIP
Mentorship and Engagement
Mentoring designers, fostering collaboration, and advocating UX across teams to build stronger products, empowered people, and a culture of continuous learning.
Mentorship for Designers
I mentor designers who know their value, are done being boxed into execution, and want to stand out by using AI as strategic leverage, moving into environments where their thinking drives decisions.
📅
Check Availability
Book your 1:1 session now
Engage
Keynotes, panels, workshops, and real talk about career and design.
✉️
akshaydinesh1@gmail.com
Best for initial conversations
Recent Intership Mentees
Monisha Panchal
MIT World Peace University - UX Design Graduate 🇮🇳
Vaidehi Bhosale
MIT World Peace University - UX Design Graduate 🇮🇳
Sanchit Aher
MIT ADT University - Computer Science Graduate 🇮🇳
LEVERAGING AI WORKFLOWS
My AI Integrated Workflows
AI isn't replacing designers, it's redefining what great design leadership
means. Here's how I think about, design for, and manage teams building AI-
powered products.
My CORE Framework for AI Integrated Workflows
C
Context
Framing the problem before research begins. The PRD Readiness Agent checks whether the brief identifies users, a problem and outcomes. Marvin and Pendo give the designer evidence to bring to that first conversation, so the initiative starts from users, not assumptions.
→
O
Obstacles
Framing the problem and identifying friction points in the user journey. Instead of days spent reading transcripts and session replays, the Agents surface patterns in minutes. The designer’s time shifts to interpreting them and talking to the users behind the data.
→
R
Resolution
Testing fast the ideas. Figma Make lets us put three rough options in front of users in a day, not a sprint. The Outcomes Generator makes sure every option arrives with a measurable goal and tracking link, which is the bridge to Evaluation.
→
E
Evaluation
Measure the changes and outcomes. Because outcomes and tracking were defined in Resolution, results are comparable and honest. What we learn becomes the next Context, so the loop compounds.
ENDORSEMENTS
What People Say
Strong UX leaders are validated by the teams they build and the
stakeholders they influence. What people say about collaborating with me.
"
It was an honor working alongside Akshay. He is a class act, and I enjoyed every minute of our partnership. I would be cheering him from the sidelines as he grows in his career.
Jake Varghese
EVP, GM - ConnectWise 🇺🇸
"
I had the pleasure of working with Akshay at ConnectWise. I have never come across someone so multifaceted. An incredible leader, and strategist. His creative abilities surpassed those of any designer I’d met.
Chelee Batchanoo
UX Manager - Veeam 🇺🇸
"
I've been impressed with his exceptional skills as a product designer. He possesses a remarkable eye for detail and has the ability to harmonize the team's efforts towards a unified goal.
Ayushi Jain
Sr. UX Designer - Epam Systems 🇦🇺
Get in touch
Let's Build
👋
Feel free to hit me up. I’m looking forward to hearing from you.
I'm actively exploring UX Lead and UX Manager opportunities in B2B domain, where I can lead high-performing design teams, shape product strategy, and drive user-centered growth at scale. If that sounds like your team, let's talk.
akshaydinesh1@gmail.com
Best for initial conversations
linkedin.com/in/akshaydineshcc
Connect & see recommendations
akshaydinesh.co.in
Full portfolio & case studies
Medium
Full access to medium articles
Resume
Work Experience & Qualifications
+91 95677 10866
WhatsApp or call
UX Lead
OUTCOME DRIVEN
AI DRIVEN WORKFLOWS
Designing systems.
Defining UX Strategy.
Scaling Platforms.
I am Akshay, a User Experience Lead and UX Strategist with 10 years of experience turning enterprise complexity into product clarity that leverage adoption. At ConnectWise I am empowering a team of four Senior Designers that don't just ship pixels but move key metrics on the Platform services we own. Currently building enterprise product experiences for MSPs from AI-integrated workflows, strategy on service delivery and core entity services to building scaling design systems focusing on cross-functional collaboration, user-centered design and, outcomes.
Impact at Scale
10+ Years
UX across B2B SaaS Enterprise Products and Platforms
AI Platforms Built
ConnectWise Platform, VCA
Platforms built with predictive intelligence and AI assistance
Design Systems Built
Neon, Pushcord
Design systems with frameworks that scale across products and teams.
Work
Selected Work
Each project is a different challenge, but my approach stays the same: align people, process, and platforms to create measurable impact.
Design Systems
SaaS Platform
UX STRATEGY
Scaling Platform Projects: Project Management Setup for MSPs Made 92% Faster
Led the design re-imagination of Platform Project Management feature adopted from ConnectWise Manage. This wasn't a facelift, it was a ground-up rethinking of how MSP Project Managers, Service Coordinators, and Technicians experience their daily work, built on the Platform using the Neon design system.
35%
NPS Lift on Features · 30 Days
60%
Kanban Adoption · 30 Days
95%
Drop in 3rd Party Integrations · 30 Days
View Case Study →
Generative AI
AI PLATFORM
UX STRATEGY
AI Assistance on Platform: SideKick AI Helping MSPs Cut Workflow Time by 20%
Led UX strategy and execution for ConnectWise's AI assistant SideKick, designing decision-support flows powered by generative AI and large language models that integrates across the ConnectWise Platform and Microsoft Teams to automate daily tasks and accelerate workflows.
38%
NPS Lift on AI Features · 30 Days
65%
AI Feature Adoption · 30 Days
15%
Retention Increase · 30 Days
View Case Study →
Design Systems
ux strategy
ux management
Building Neon: A Scalable Design System for MSPs
Led the creation of Neon, ConnectWise's unified design system, enabling consistent, rapid product development across Platform, Manage, BrightGauge, CPQ, and ITBoost. Collaborated with 4 product teams in an Agile environment to align design with engineering velocity.
30%
CSAT/NPS Lift · 30 Days
90%
Adoption Rate · 30 Days
40%
Design to Development Cycle Time Reduced · 30 Days
View Case Study →
MOBILE DESIGN
FINTECH APP
PERSONAL PROJECT
Redesigning the SBI Yono Banking App: Accessibility on Mobile Banking Made Better
A personal project to redesign the SBI Yono mobile banking app as a UX Designer and long-term Customer of the bank. My ultimate goal was to reduce the time taken by users to complete the core banking tasks by about 60 percent and make online banking more seamless and equitable.
420 Million
User Base
View Case Study →
ABOUT
About Me
I bridge the gap between UX vision and business impact.
I'm Akshay Dinesh, a UX Leader at ConnectWise with over 10 years of experience designing intuitive, scalable SaaS products for the Business Process Automation and MSP/TSP ecosystem. I've led end-to-end UX for flagship platforms like ConnectWise Platform, BrightGauge, and CPQ, each serving thousands of managed service providers globally. I am currently managing a team of 4 Senior UX Designers working on Service Delivery and Core Entity Services domains of Platform.
My work sits at the intersection of team management, user research, design systems, and AI-integrated workflows. I believe great UX leadership is about empowering teams to build with clarity and confidence, not just creating beautiful interfaces.
"My goal as a UX Leader is simple: build design teams that don't just ship pixels, but move outcome metrics, influence strategy, and advocate for users at every decision table."
Core Competencies
UX Management
Product Strategy
Design Systems
AI/ML UX Design
User Research
Agile/Scrum
Figma
UX Mentoring
User Testing
Data Driven
AI Assisted Workflow
WHAT I BRING
Areas of Deep Expertise
From scaling design systems to embedding AI responsibly into user workflows, these are the domains where I've created lasting, measurable impact.
LinkedIn Profile →
UX Management & Strategy
Setting UX roadmaps aligned to product strategy and business KPIs. Building design culture through mentorship, OKRs, and cross-functional alignment in Agile environments.
PLATFORM
UX Roadmapping
OKR Setting
Design Ops
Agile/Scrum
AI-Integrated UX Design
Designing human-AI interaction patterns that reduce cognitive load and enhance decision-making. Led SideKick AI workflows with research-driven, explainable AI principles at the core.
PLATFORM
SideKick
UX Roadmapping
AI Assisted Workflow
Design Ops
Agile/Scrum
Design Systems at Scale
Built Neon from ground up, a multi-product design system serving MSPs globally. Architected token systems, component libraries, and governance frameworks for rapid, consistent growth.
PLATFORM
Storybook
Component Audit
Token Architecture
Team Mentoring & Growth
Coaching designers across different UX practices, from junior contributors to senior specialists. Building psychological safety, a critique culture, and individual growth frameworks.
1:1 Coaching
Design Critiques
Career Pathing
Team Culture
User Research & Insights
Facilitating mixed-methods research, contextual inquiry, usability testing, A/B experiments, and partner interviews — across diverse enterprise user bases to drive product decisions.
PLATFORM
BrightGauge
ITBoost
CPQ
Usability Testing
Contextual Inquiry
Data Synthesis
Cross-Functional Collaboration
Partnering with Product, Engineering, Marketing, and Business leadership to ensure UX has a seat at the strategy table. Translating user insights into product decisions that move KPIs.
Stakeholder Mgmt
Design Reviews
P&E Alignment
Earlier Experience
My evolution from doing great UX work to enabling an entire team to do it.
Visual Designer
Balaji Media Group
DECEMBER 2017 - APRIL 2019
1 YEAR · 5 MONTHS
Established the visual design foundation of the Adhox portal, creating design guidelines that scaled across multiple product lines. Blended market research with brand strategy to craft campaigns that drove measurable revenue growth, building the craft and rigour that would underpin every role that followed.
UI/UX Designer
Cordis
APRIL 2019 - JULY 2022
3 YEARS · 4 MONTHS
Shaped the user experience for Pushcord, a business process automation platform built on the VCA framework. Translated complex workflows across ERP, BPM, and CRM domains into intuitive, research-backed interfaces for B2B and B2C networks, delivering measurable improvements in usability, feature adoption, and task efficiency through rigorous Agile iteration.
User Experience Lead
ConnectWise
JULY 2022 - PRESENT
4 YEARS · 3 MONTHS
Led the end-to-end UX strategy for Platform, ConnectWise's flagship SaaS platform for Managed Service Providers. Oversaw a multi-disciplinary design team of 4 Designers, built the Neon design system from the ground up, and drove AI-integrated workflows through SideKick, directly contributing to double-digit business growth and measurable efficiency gains.
LEADERSHIP
Mentorship and Engagement
Mentoring designers, fostering collaboration, and advocating UX across teams to build stronger products, empowered people, and a culture of continuous learning.
Mentorship for Designers
I mentor designers who know their value, are done being boxed into execution, and want to stand out by using AI as strategic leverage, moving into environments where their thinking drives decisions.
📅
Check Availability
Book your 1:1 session now
Engage
Keynotes, panels, workshops, and real talk about career and design.
✉️
akshaydinesh1@gmail.com
Best for initial conversations
Recent Intership Mentees
Monisha Panchal
MIT World Peace University - UX Design Graduate 🇮🇳
Vaidehi Bhosale
MIT World Peace University - UX Design Graduate 🇮🇳
Sanchit Aher
MIT ADT University - Computer Science Graduate 🇮🇳
LEVERAGING AI WORKFLOWS
My AI Integrated Workflows
AI isn't replacing designers, it's redefining what great design leadership
means. Here's how I think about, design for, and manage teams building AI-
powered products.
My CORE Framework for AI Integrated Workflows
C
Context
Framing the problem before research begins. The PRD Readiness Agent checks whether the brief identifies users, a problem and outcomes. Marvin and Pendo give the designer evidence to bring to that first conversation, so the initiative starts from users, not assumptions.
→
O
Obstacles
Framing the problem and identifying friction points in the user journey. Instead of days spent reading transcripts and session replays, the Agents surface patterns in minutes. The designer’s time shifts to interpreting them and talking to the users behind the data.
→
R
Resolution
Testing fast the ideas. Figma Make lets us put three rough options in front of users in a day, not a sprint. The Outcomes Generator makes sure every option arrives with a measurable goal and tracking link, which is the bridge to Evaluation.
→
E
Evaluation
Measure the changes and outcomes. Because outcomes and tracking were defined in Resolution, results are comparable and honest. What we learn becomes the next Context, so the loop compounds.
ENDORSEMENTS
What People Say
Strong UX leaders are validated by the teams they build and the
stakeholders they influence. What people say about collaborating with me.
"
It was an honor working alongside Akshay. He is a class act, and I enjoyed every minute of our partnership. I would be cheering him from the sidelines as he grows in his career.
Jake Varghese
EVP, GM - ConnectWise 🇺🇸
"
I had the pleasure of working with Akshay at ConnectWise. I have never come across someone so multifaceted. An incredible leader, and strategist. His creative abilities surpassed those of any designer I’d met.
Chelee Batchanoo
UX Manager - Veeam 🇺🇸
"
I've been impressed with his exceptional skills as a product designer. He possesses a remarkable eye for detail and has the ability to harmonize the team's efforts towards a unified goal.
Ayushi Jain
Sr. UX Designer - Epam Systems 🇦🇺
Get in touch
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👋
Feel free to hit me up. I’m looking forward to hearing from you.
I'm actively exploring UX Lead and UX Manager opportunities in B2B domain, where I can lead high-performing design teams, shape product strategy, and drive user-centered growth at scale. If that sounds like your team, let's talk.
akshaydinesh1@gmail.com
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